eGain Corporation (EGAN)

In the past six months, eGain's stock was impacted by fiscal 2025 fourth-quarter and full fiscal year financial results, and first-quarter fiscal 2026 financial results. The company unveiled eGain Composer™ and eGain AI Agent 2™ at its Solve25 user conference. Oregon Community Credit Union selected eGain's AI Knowledge Hub™ and AI Agent™ to enhance customer service. Insider selling activity was reported, and the stock has experienced volatility.

Specific data on the seasonality of demand for eGain's products is not readily available. There is a growing and consistent demand for digital customer service and AI-powered solutions. eGain has observed improved pipeline activity for its AI Knowledge solutions, indicating sustained interest. Despite the general growth trend, eGain has faced some market headwinds, including extended sales cycles for large deals and customers taking longer to make decisions.

eGain Corp. is a software company specializing in customer service and support applications, offering cloud and on-site customer engagement software solutions. The company develops customer service and support applications designed to deliver connected customer journeys across various channels. Its primary offerings include the AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub, facilitating customer communications, knowledge management, multi-channel interaction, and data analytics. eGain's solutions cater to diverse industries and generates revenue through SaaS subscriptions and professional services.

eGain Corp. is headquartered in Sunnyvale, California, with operations extending across the US, the UK, Germany, and India. It serves customers globally in North America, Europe, the Middle East, Africa, and the Asia Pacific region, with the majority of its revenue originating from North America.

eGain has maintained a positive brand reputation over the past year, marked by industry recognitions and positive customer feedback. The company was recognized as an "Emerging Leader in the Gartner Emerging Market Quadrant for Generative AI Applications as of November 2025," and its AI Knowledge Hub received KMWorld Magazine's Readers' Choice Award. Customer satisfaction appears strong, with eGain reporting an "all-time high" client satisfaction rating. However, there were some concerns about worsening operating results and customer churn.

eGain Corp. is primarily owned by institutional shareholders and company insiders, with a minimal percentage held by retail investors. Ashutosh Roy, the company's CEO, is the largest individual shareholder. Major institutional owners include Oaktop Capital Management II LP, Kanen Wealth Management LLC, Vanguard Group Inc., and BlackRock Inc.