eGain Corporation (EGAN)

In the past six months, eGain's stock has been impacted by several events. In Q2 2026, eGain reported non-GAAP EPS of $0.11, exceeding forecasts, and revenue of $23 million, which also topped analyst expectations. For Q3 2026, eGain projected revenue between $22.2-$22.7 million, and full-year guidance for 2026 was set at $90.5-$92 million with non-GAAP net income of $8.8-$10.3 million. Following the Q2 2026 earnings, Roth Mkm reaffirmed a buy rating with a $20.00 target price. As of February 5, 2026, the closing stock price was $9.40. In August 2025, eGain had experienced falling revenue and worsening operating results in recent quarters due to major customer churn and negative growth trends. In Q3 2025, total revenue was $21.0 million, down 6% year over year.

The provided information does not explicitly detail demand seasonality for eGain Corp.'s products and services. The company's primary delivery mechanism is a cloud-based Software-as-a-Service (SaaS) model, typically structured around contracts lasting about 36-month terms. This subscription-based model, coupled with a focus on enterprise customers and a global customer service market, generally suggests a more stable, recurring revenue stream rather than significant seasonal fluctuations often seen in consumer-facing or hardware-dependent businesses.

eGain Corporation is a software company specializing in customer service and support applications, focusing on AI-powered Customer Experience (CX) automation. The company's offerings are delivered through a cloud-based SaaS model. Major products include eGain AI Agent, eGain AI Knowledge Hub, eGain Conversation Hub, eGain Composer, and eGain AI Agent 2. eGain serves customers across various sectors, including financial services, the public sector, healthcare, telecommunications, and other highly regulated industries.

eGain Corporation's headquarters are located in Sunnyvale, California, United States. The company maintains a global operational presence to support its international customer base, with key operational locations including the United Kingdom, India and Germany. eGain provides its customer service infrastructure software solutions across North America, Europe, the Middle East, Africa, and the Asia Pacific regions.

eGain's brand reputation in the past year has been largely positive, particularly in its focus on AI and knowledge management, though it has faced challenges related to revenue and customer retention. eGain was rated an "Emerging Leader" in the Gartner Emerging Market Quadrant for Generative AI Applications and recognized in the leader quadrant of Gartner's Magic Quadrant for Generative AI Knowledge Apps. The company has demonstrated a commitment to innovation with recent launches of new AI products and platform enhancements. High-profile client acquisitions and expansions highlight eGain's active market positioning. An August 2025 report indicated that eGain's revenue and operating results had declined due to major customer churn and negative growth trends, which could have negatively impacted its reputation during that period.

Major individual insiders hold a significant portion, with CEO Ashutosh Roy being the largest individual shareholder, owning 32.4% of shares outstanding as of October 2025. Key institutional owners include Kanen Wealth Management LLC, Vanguard Group Inc., Disciplined Growth Investors Inc. MN, Dimensional Fund Advisors LP, Acadian Asset Management LLC, UBS Group AG, Renaissance Technologies LLC, Oaktop Capital Management II, L.P., BlackRock, Inc., State Street Global Advisors, Inc., Charles Schwab Investment Management, Inc., and The Goldman Sachs Group, Inc. Institutions collectively own 38.8% of the company's shares.