Five9, Inc. (FIVN)

Five9's stock price has declined significantly, with a loss of over 50% in 2025. Key events impacting the stock include the appointment of Amit Mathradas as CEO in December 2025. The company reported strong Q3 2025 earnings, surpassing estimates, but lowered revenue guidance for Q4 2025 and the full year 2025. Piper Sandler downgraded Five9 to Neutral in December 2025. Five9 launched a joint enterprise customer experience AI solution with Google Cloud in January 2026 and announced upcoming conference participation.

Five9's demand can exhibit some seasonality, particularly in certain customer verticals. The company noted a lower-than-normal seasonal uptick in Q4 2022, which subsequently led to a smaller seasonal downtick in Q1 2023 for its healthcare and consumer verticals. The demand for Five9's products and services is driven by broader industry tailwinds, including the accelerating transition of contact center operations to cloud-based Contact Center as a Service (CCaaS) models and a growing shift towards digital-first customer engagement and automation, with an increasing role for AI.

Five9, Inc. is a leading cloud software provider for contact centers, focused on disrupting the market by replacing on-premise systems with its cloud-based platform. The company's Virtual Contact Center (VCC) cloud platform offers a suite of applications for managing customer interactions across various channels, including AI-enabled capabilities. Five9 serves a diverse global clientele across sectors like technology, financial services, healthcare, retail, and government.

Five9, Inc. has a global presence with its headquarters in San Ramon, California, and additional offices in San Francisco, California, and Toronto, Canada, in North America. In Europe, the company has locations in London, UK, Munich, Germany, Porto, Portugal, and Madrid, Spain. Five9 also has a presence in South America with an office in São Paulo, Brazil, and in the APAC region in Mandaluyong City, Philippines, and Melbourne, Australia. The company has expanded its data center footprint with facilities in Frankfurt, Germany, and Amsterdam, and recently expanded its availability in India with two new data centers in Delhi and Mumbai.

Five9 has received positive recognition for its workplace culture and technological contributions, including being named to Foundry's Computerworld 2026 Best Places to Work in IT list for the third consecutive year and being selected for the 2024 Fortune Best Workplaces in Technology™ List. Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure Product and Market Report. However, the company faces challenges, including a securities fraud class action lawsuit and user complaints regarding disputed coverages and cancellation challenges.

Institutional investors hold a substantial portion of Five9, Inc. stock, with ownership ranging from approximately 59.81% to 93.17%. Major institutional owners include Vanguard Group Inc., BlackRock, Inc., and Pictet Asset Management Holding SA. Individual insiders own approximately 2.07% to 2.64% of the company's stock.