Five9, Inc. (FIVN)

Five9, Inc. (FIVN) stock has experienced a significant decline over the past six months. In Q4 2025, Five9 reported revenue of $300.3 million, exceeding estimates, and a non-GAAP profit of $0.80 per share, also above estimates. For Q1 CY2026, the company expects revenue around $299.5 million, and adjusted EPS guidance for the full fiscal year 2026 is $3.18 per diluted share at the midpoint. In February 2026, Amit Mathradas was appointed as the new CEO, succeeding founder Mike Burkland. Five9 launched the evolution of its 'Fusion' partner program and expanded its partnership with Google Cloud in March 2026. RBC Capital and Cantor Fitzgerald reduced their price targets for Five9 in April 2026.

Five9 operates on a subscription-based SaaS model, with revenue primarily derived from monthly recurring subscriptions. While there is no explicit mention of strong seasonal fluctuations, analysts anticipate some demand headwinds. Five9 has demonstrated strong performance in its existing customer base, with installed base bookings hitting all-time highs for three consecutive quarters in 2025, and expects this momentum to continue into 2026. In late 2025, Five9 introduced "Agentic AI Monetization," which includes AI Agent Fees, indicating a new revenue stream. The company's guidance for 2026 anticipates a return to double-digit growth in the second half of the year.

Five9, Inc., founded in 2001 and headquartered in San Ramon, California, is a leading provider of intelligent cloud software for contact centers, operating within the Technology sector, specifically in the Software - Infrastructure and Business/Productivity Software industries. Its core offering is the Intelligent CX Platform, powered by Five9 Genius AI, which delivers a comprehensive suite of applications for customer service, sales, and marketing functions. Key products include the Virtual Contact Center (VCC) cloud platform, AI & Automation products, Core Cloud products, and other offerings supporting omnichannel routing, workforce engagement management, and predictive engagement tools. Five9 serves diverse industries, operating primarily on a subscription-based SaaS model, with subscriptions driving approximately 94% of its total revenue.

Five9, Inc. has a global presence, serving over 2,000 customers in more than 60 countries. Its headquarters are located in San Ramon, California, with additional regional offices across the globe. The company has offices in North America, including San Ramon and San Francisco, California, and Toronto, Canada. In Europe, it has offices in London, UK, Munich, Germany, Porto, Portugal, and Madrid, Spain. It also has a presence in South America with an office in São Paulo, Brazil, and in APAC with an office in Mandaluyong City, Philippines. In October 2024, Five9 expanded its availability in India with two new data centers in Delhi and Mumbai, and achieved Department of Telecommunications (DOT) Unified License (Virtual Network Operator) (UL VNO) licensing.

Five9 has maintained a strong brand reputation, marked by industry recognition and strategic advancements. Five9 has been recognized as a Leader for Conversational AI in Intelligent Contact Center (ICC) by Aragon Research Globe™, a Metrigy MetriStar Top Provider for Workforce Optimization Platforms, and a leader in the Forrester Wave™ for Cloud Contact Center. Five9 achieved sustained GAAP profitability in the second half of 2025. The appointment of Jay Lee as Chief Marketing and Growth Officer in April 2026 is a positive step for market positioning. The launch of the evolution of its 'Fusion' partner program and the expanded partnership with Google Cloud further enhance its reputation.

Five9, Inc. (FIVN) has a diverse ownership structure, primarily held by institutional investors, who own approximately 79.93% to 89.26% of the company's stock. Insiders own 4.11%, and Public Companies and Individual Investors own 15.96%. Major institutional owners include Vanguard Group Inc., BlackRock, Inc., Pictet Asset Management Holding SA, Voss Capital, LLC, Van Berkom & Associates Inc., UBS Group AG, FIL Ltd., Jane Street Group, Llc, State Street Corp., and Armistice Capital, Llc.