Freshworks, Inc. Class A (FRSH)

Over the past six months, Freshworks' stock price has experienced fluctuations influenced by earnings reports, strategic announcements, and broader market sentiment. Key events include the Q4 2025 earnings report where strong results were overshadowed by conservative 2026 revenue forecasts, the acquisition of FireHydrant, and the Q1 2026 earnings report which highlighted revenue growth but also included a workforce reduction. Other events include CFO covering RSU tax obligations with shares, appointment of Ian Tickle as Chief Revenue Officer, introduction of ITAM product, and a $400M buyback plan.

Freshworks exhibits some demand seasonality based on historical stock price data. May has a 60% probability of a positive return, and November shows an 80% probability. These trends may reflect underlying business cycles or market sentiment. The company's subscription-based SaaS model aims for recurring revenue, but new customer acquisition and expansion could be influenced by seasonal budgeting or business cycles.

Freshworks Inc. is a global cloud-based SaaS company providing AI service software for customer and employee experiences. Founded in 2010 and headquartered in San Mateo, California, it operates within the Software Publishers industry. The company offers an integrated suite of solutions to streamline customer support, sales, marketing, and IT service operations. Its major products include Customer Experience (CX) products like the Freshdesk suite, Freshsales, Freshchat, and Freshmarketer. Employee Experience (EX) products include Freshservice, Device42, and FireHydrant. AI offerings include Freddy AI Agents, Freddy AI Copilot, and Freddy AI Insights.

Freshworks has a broad global presence with revenue from North America, Europe, the Middle East and Africa, and Asia Pacific. North America is the region from which it derives maximum revenue. The company has offices across these regions.

Freshworks' brand reputation has seen both positive developments and market skepticism. The company has been recognized for its AI service software and focus on simplifying customer and employee experiences. However, market perception has been impacted by conservative guidance, a workforce reduction, and positive analyst sentiment. Despite stock price challenges, the consensus analyst rating remains a "Buy" or "Hold."

Freshworks Inc. has significant institutional ownership, with 325 institutional owners and shareholders holding 208,478,274 shares as of May 7, 2026. Institutional investors held 72.7% of outstanding shares as of December 2025. Major institutional owners include Vanguard Group Inc., BlackRock, Inc., and Alphabet Inc. Insider ownership stands at 3.35%, representing 9.44 million shares.