LivePerson, Inc. (LPSN)

LivePerson, Inc.'s stock price has experienced a significant decline over the past six months. Concerns were raised about declining remaining performance obligations (RPOs) and net revenue retention rates. LivePerson announced an AWS integration and was recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms. LivePerson closed a strategic refinancing. LivePerson was named to Inc.'s 2024 Power Partner Awards for B2B excellence. LivePerson announced its Third Quarter 2025 Financial Results, reporting total revenue of $60.2 million, down 19.0% year-over-year, and launched its Conversation Simulator. A director, James Miller, sold 2,133 shares, and the former LivePerson CEO launched a new AI device, KID®.

Specific demand seasonality for LivePerson's products and services is not explicitly detailed. However, the company operates within the growing Customer Experience (CX) and Conversational AI industries, with increasing consumer demand for faster responses and AI-generated interactions. Generative AI adoption is increasing, with a 14% increase in customers using generative AI tools and a 25% sequential increase in conversations powered by generative AI in Q1 2025. Historical stock data suggests that buying LPSN stock in April has the highest probability of a positive return.

LivePerson, Inc. (LPSN) is a global technology company specializing in Conversational AI and digital customer conversation solutions, operating within the Technology Services sector. Its core offering is the Conversational Cloud platform, which connects businesses with consumers through various digital channels. Key products include LiveEngage, AI builder, AI blueprints, core generative AI agents, and a Conversation Simulator. The company's solutions aim to transform customer support and sales operations by merging automated and human-assisted interactions. LivePerson serves a diverse range of enterprise clients across sectors such as retail, financial services, telecommunications, travel, and healthcare.

LivePerson, Inc. has a global geographic footprint, with operations and a customer base spanning several regions. The company explicitly operates through geographical segments including the United States, Germany, Israel, Australia, and the Netherlands. Additionally, LivePerson has a presence in the United Kingdom, Asia-Pacific, Latin America, and other parts of Europe. Its platform is utilized by over 1,000 enterprise brands across more than 100 countries.

LivePerson has received positive recognition for its leadership in Conversational AI and B2B excellence. It was named to Inc.'s Power Partner Awards for the third consecutive year and recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service. It was also named a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms. Despite these accolades, the decline in stock price and revenue contraction suggest underlying challenges that could affect brand perception.

LivePerson, Inc. has a significant institutional ownership presence, with approximately 79.83% of the stock held by institutions and 2.00% by insiders. Major institutional owners include Vanguard Total Stock Market Index Fund Investor Shares (VTSMX), Vanguard Information Technology Index Fund Admiral Shares (VITAX), and Vanguard Extended Market Index Fund Investor Shares (VEXMX). Robert P. LoCascio, the company's founder, is a significant individual insider shareholder, owning 4,618,401 shares, representing 38.95% of the company.