LivePerson, Inc. (LPSN)

LivePerson's stock (LPSN) has experienced a significant decline over the past year. Key events impacting the stock price include Q3 2025 financial results with a 19.0% year-over-year decrease in revenue, and Q4 2025 financial results with a 19% decrease in revenue. LivePerson undertook a multi-year deleveraging effort, including a strategic refinancing and a privately negotiated exchange of its 0% Convertible Senior Notes due 2026, and a 1-for-15 reverse stock split. As of November 2025, Wall Street analysts generally held a "Neutral" outlook for LPSN, with an average price target of $4.00.

While specific detailed information on the demand seasonality for LivePerson's products and services is not readily available, the company's business model suggests that demand might be relatively stable throughout the year. There could be potential fluctuations tied to budgeting cycles of client companies or increased demand during peak retail seasons if a significant portion of their clientele is in the retail sector.

LivePerson, Inc. (LPSN) is a global technology company specializing in digital customer conversations through Conversational Artificial Intelligence (AI). The company operates within the Technology sector, specifically in the Software - Application and Packaged Software industries. LivePerson's core offering is its Conversational Cloud, an enterprise-class digital customer conversation platform that enables brands to connect with consumers across various digital channels. The Conversational Cloud is a cloud-based platform for customer messaging and engagement, supporting omnichannel conversation orchestration. LP Insights transforms chat transcripts into structured and unstructured data to provide actionable insights. Syntrix is a platform designed to test, evaluate, and validate AI behavior. LivePerson provides AI-driven capabilities, integrating with existing contact center and CRM systems and supports various large language models (LLMs).

LivePerson, Inc. has a global presence, with operations spanning the United States, Asia-Pacific, Latin America, and Europe. The company operates through geographical segments that include the United States, Germany, Israel, Australia, and the Netherlands. Recent reports indicate that the company's revenue has been declining across all geographic regions, including a 19% decline in U.S. revenue and a 25% decline in international revenue as of October 2025.

LivePerson has maintained a positive brand reputation over the past year, particularly in its specialization in conversational AI. LivePerson was named to Fast Company's World's Most Innovative Companies list for 2024 and a "Strong Performer" in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 report. LivePerson was named a Leader in the Aragon Research Globe for Agent Platforms, 2026. LivePerson has announced new AI capabilities, partnerships, and integrations, including a significant partnership with Avaya.

LivePerson, Inc. is primarily owned by institutional shareholders, with a significant portion also held by insiders. Major institutional owners include Davidson Kempner Capital Management Lp, Silverback Asset Management Llc, and Vanguard Group Inc. Vector Capital Management LP is the largest individual LivePerson shareholder, owning 74.54% of the company. Robert P. Locascio, Emmanuel Gill, and William Wesemann are also key individual/insider owners.