TTEC Holdings, Inc. (TTEC)

In the past six months, TTEC Holdings, Inc.'s stock price has experienced a decline. As of November 14, 2025, the share price was $2.85, representing a 37.50% decrease from $4.56 on November 18, 2024. The stock reached an all-time low of $2.49 on November 10, 2025. Key events impacting the stock include earnings reports with missed expectations, analyst downgrades, a privatization proposal by the CEO, and the suspension of the semi-annual cash dividend to prioritize debt reduction.

TTEC Holdings, Inc. explicitly designs its products and services to accommodate demand seasonality. The company's approach to customer experience management is built to handle seasonal surges and peaks in customer demand, particularly for clients in industries such as retail and travel and hospitality. TTEC offers flexible solutions, including work-from-home models and rapidly deployable workforces, to help businesses scale up or down to meet these changing demands, thereby increasing operational efficiencies and reducing costs.

TTEC Holdings, Inc. is a global customer experience (CX) technology and services company operating in the IT Services & Consulting sector. It focuses on designing, implementing, and delivering transformative customer experiences through technology and human expertise. The company operates through two segments: TTEC Digital, which focuses on technology-driven solutions, and TTEC Engage, which delivers human-centric customer engagement services. TTEC serves diverse industries, including automotive, financial services, government, communications, healthcare, logistics, retail and e-commerce, media and entertainment, technology, and travel and transportation.

TTEC Holdings, Inc. has a significant global presence, operating across six continents in over 20 countries. As of November 2025, the company employs over 52,000 professionals globally, speaking more than 50 languages. Its operations span North America, Latin America, Europe, the Middle East, Africa, and Asia Pacific. The company's primary place of business is Austin, Texas, and it maintains its headquarters in Englewood, Colorado, US. In November 2025, TTEC announced a major expansion of its Egypt operations, planning to add an additional 3,500 employees by 2029.

In the past year, TTEC has continued to receive recognition and has focused on its impact and sustainability initiatives. TTEC has been recognized for its workplace culture and customer experience solutions, earning awards such as the UK National Contact Centre Awards and the Microsoft AI Business Solutions Inner Circle award. TTEC published its 2023 Impact and Sustainability Report, highlighting its commitment to employees, communities, and clients, and detailing progress in areas such as greenhouse gas reduction and recycling. The major expansion of operations in Egypt in November 2025 can positively impact its brand reputation as a growing global player in CX.

The ownership of TTEC Holdings, Inc. is a mix of individual, institutional, and retail investors. Kenneth D. Tuchman, the founder, Chairman, and CEO, holds a substantial stake, beneficially owning approximately 58% of TTEC's common stock as of September 30, 2024, making him the majority shareholder. As of March 30, 2025, institutional investors held roughly 33.03% of TTEC's shares, with major holders including Federated Hermes, Inc., BlackRock, Inc., and The Vanguard Group, Inc.