Freshworks, Inc. Class A (FRSH)

Freshworks' stock (FRSH) has experienced volatility, hitting a new 52-week low of $9.79 on February 3, 2026, amid a software sector sell-off. In Q3 2025, Freshworks reported $0.16 EPS, beating estimates, and revenue of $215.12 million, exceeding analyst expectations, but reported a negative net margin of 3.65% and a negative return on equity of 0.37%. Analyst ratings have varied, with Weiss Ratings reiterating a "sell" rating, UBS Group reaffirming a "buy" rating, BTIG Research initiating coverage with a "neutral" rating, Zacks Research downgrading to a "hold" rating, Oppenheimer reducing its price objective but maintaining an "outperform" rating, and Piper Sandler downgrading to a "neutral" rating. CEO Dennis Woodside and CFO Tyler Sloat purchased shares in November 2025, signaling insider confidence. Freshworks is scheduled to report its Q4 2025 results on February 10, 2026.

Freshworks experiences some seasonality in its spend throughout the year. The company expects free cash flow to be approximately $3 million in Q2 and Q3, with the remainder occurring in Q4, suggesting stronger demand or revenue generation towards the end of the fiscal year. The Q4 revenue acceleration is also driven by Q4 seasonality in its Employee Experience (EX) and field business.

Freshworks, Inc. is a global software company providing cloud-based customer engagement and employee experience solutions, operating in the CRM, CX, and ITSM sectors. The company offers SaaS products to streamline customer support, sales, marketing, and IT service operations, with a mission to make customer engagement effortless. Its major product families include Customer Experience (CX) and Employee Experience (EX). CX products include Freshdesk, Freshdesk Omni, Freshchat, Freshsales, and Freshmarketer. EX products include Freshservice, Freshservice for Business Teams, and Device42. Freshworks also provides the Freshworks platform, an AI-powered foundation for all its products.

Freshworks Inc. has a significant global presence, providing its software-as-a-service products in North America, Europe, the Middle East, Africa, Asia Pacific, and internationally. The company serves millions of users across more than 120 countries. Its headquarters are located in San Mateo, California, with its founding roots in Chennai, India.

Freshworks' brand reputation has been positively influenced by its financial performance and product innovation. Exceeding Q3 2025 earnings expectations and insider buying by the CFO and CEO sparked interest. The company's latest AI capabilities, such as the Freshdesk Command Center, have generated positive buzz. The company is also seen as successfully moving into the high-value enterprise market. No specific negative events significantly impacting Freshworks' brand reputation were found.

Freshworks Inc.'s stock ownership is a mix of institutional, retail, and individual investors. Approximately 35.29% of the company's stock is owned by institutional investors, with major holders including The Vanguard Group, Inc., BlackRock Institutional Trust Company, N.A., WestBridge Capital Management, LLC, and Sequoia Capital India Operations II LLC. Insiders own approximately 4.71% of the stock, with recent purchases by CEO Dennis Woodside and CFO Tyler Sloat. Public companies and individual investors collectively own about 60.00% of the company's stock.