Freshworks, Inc. Class A (FRSH)

In the past six months, Freshworks reported strong financial performance, exceeding expectations in growth and profitability in Q2 2025, with total revenue increasing by 18% year-over-year. They also reported a robust first quarter for fiscal year 2025, demonstrating strong revenue growth and margin expansion. The company's stock price has experienced fluctuations during this period, with daily closing prices ranging from approximately $10.76 to $12.99 in October 2025. In November 2024, the company announced layoffs affecting approximately 660 employees (13% of its workforce) alongside a $400 million stock buyback round, which drew public criticism.

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Freshworks, Inc. is a global cloud-based SaaS company offering business software solutions in the Technology sector, specifically in IT, Software Development, Cloud Computing, and Prepackaged Software. Founded in 2010 in Chennai, India, and headquartered in San Mateo, California, it provides cloud-based tools for CRM, ITSM, and e-commerce marketing. Its major products fall under Customer Experience (CX) and Employee Experience (EX), including Freshdesk, Freshchat, Freshsales, Freshmarketer, Freshservice, and Device42. The company also provides the Freshworks platform, an AI-powered foundation for all its products.

Freshworks has a significant global presence, serving millions of users across more than 120 countries. The company maintains offices in various locations worldwide, including the United States, India, Singapore, France, the Netherlands, the United Kingdom, Germany, and Australia.

Freshworks has maintained a positive brand reputation over the past year, being recognized for its usability, reliability, and customer satisfaction. The company has been acknowledged by Gartner as a leader in AI-driven ITSM solutions. In July, Freshworks signed a multi-year partnership with McLaren Racing, becoming an official partner of the McLaren Formula 1 Team. However, the layoffs of approximately 660 employees in November 2024, despite simultaneous stock buybacks, generated some negative sentiment and public criticism.

Major institutional owners of Freshworks, Inc. include Vanguard Fiduciary Trust Co., BlackRock Advisors LLC, and Alphabet, Inc. Institutional ownership accounts for 82.63% of the company's shares.